Contact

Courage International
(Head Office)

High Street Centre, 1 North Bridge Road, #08-08, Singapore 179094, Singapore.

asia@courage.sg

Courage Center at Munich Business School
(Research Office)

Elsenheimerstr. 61, 2. Floor, 80798 Munich, Germany.

center@courage.sg

Courage Latin America
(Representative Office)

Pedro Ponce E 8-61 y Av. Diego de Almagro, Quito, Ecuador.

southamerica@courage.sg

Data Privacy Statement
Please find below our statement on the processing of personal data by our company in accordance with the legal requirements, especially with the EU General Data Protection Regulation.

I. General information
This section of the privacy statement contains information on the scope of validity, the person responsible for data processing, the data protection officer and data security. It also begins with a list of definitions of important terms used in the data privacy statement.

1. Definition of main terms
Browser: Computer program used to display websites (e.g., Chrome, Firefox, Safari)
Cookies: Text files which the web server places on the user’s computer by means of the browser which is used. The stored cookie information may contain both an identifier (cookie ID) for recognition purposes and content data, such as login status or information about websites visited. The browser sends the cookie information back to the web server with each new request upon subsequent repeat visits to these sites. Most browsers accept cookies automatically. Cookies can be managed using the browser functions (usually under “Options” or “Settings”). The storage of cookies may be disabled in this way or it may be made dependent on the user’s approval in any given case or otherwise restricted. Cookies may also be deleted at any time.
Third countries: Countries outside the European Union (EU)
GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), available at http://eur-lex.europa.eu/legal-content/EN/TXT/?uri=celex%3A32016R0679
Personal data: Any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Profiling: Any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements.
Services: Our offers to which this data privacy statement applies (cf. Scope of validity).
Tracking: The collection of data and their evaluation regarding the behaviour of visitors in response to our services.
Tracking technologies: Actions can be tracked either via the activity records (log files) stored on our web servers or by collecting data from end devices via pixels, cookies or similar tracking technologies.
Processing: Any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
Pixel: Pixels are also called tracking pixels, web beacons or web bugs. These are small, invisible graphics in HTML emails or on websites. When a document is opened, this small image is downloaded from a server on the Internet and the download is registered there. This allows the operator of the server to see if and when an email has been opened or a website has been visited. This function is usually carried out by calling up a small program (JavaScript). Certain types of information can be detected on your computer system in this way and shared, such as the content of cookies, the time and date of the visit, and a description of the page on which the tracking pixel is located.
IP Addresses and Automatic Information: We may collect IP addresses and/or Automatic Information for purposes of system administration and to report aggregate information to our advertisers and sponsors. Our computers identify your computer by its IP address. When you request Web pages from Courage, our computers log your IP address. Automatic Information we collect may include, without limitation, such information as the page served, the time, the source of the request, the type of browser making the request, the preceding page view and other such information. When analysed, this data helps us determine how visitors arrive at Courage, what type of content is most popular, and what type of visitors (in the aggregate) are interested in particular kinds of content and advertising. We may also use Automatic Information to provide you with a more personalized user experience.
Registration: In order to take advantage of certain features Courage may choose to offer, you may be asked to complete a registration form which will provide us with personally identifiable information. You may also be asked to choose a user ID and password in order to identify yourself during future visits to Courage.
Newsletters and Site Emails: We may offer newsletters and other email communications to share information with you about news and information available on Courage, about certain features Courage may choose to offer or about our affiliates, subsidiaries, business partners, advertisers and sponsors. You may receive newsletters and other email communications by either registering for a particular newsletter or in conjunction with a special feature or membership offering for which you have registered on Courage. You may cancel your email subscription by following the instructions provided on Courage or, in some instances, in the designated area of certain newsletters or emails.
Transaction Information: If you purchase a product from us or subscribe to any of the services offered on our Site, we will ask you to complete an order form that will require certain information from you, including credit card number and expiration date, billing address and shipping information, if applicable. We will use this information to complete the transaction that you have requested, i.e., to deliver the products or other services that you ordered, and, if necessary, to invoice you.

2. Scope of validity
This data privacy statement applies to the following offers:
– our website www.courage-institute.com and/or www.courage.sg
– whenever reference is made to this data privacy statement from one of our offers (e.g., websites, subdomains, mobile applications, web services or integrations in third-party websites), regardless of the way in which it is accessed or used
All these offers are also collectively referred to as “services”.

3. Controller
The following party is responsible for the processing of data in relation to the services, i.e., this is the person who determines the purposes and means of processing personal data:
Courage International Pte Ltd
1 North Bridge Road, High Street Center #08-08, 179094 Singapore, Singapore
Tel.: +65/6550 6342 / email: privacy@courage.sg

4. Data protection officer
Our data protection officer can be contacted under the data given in I. 3. for data privacy concerns or via privacy@courage.sg. Please highlight Privacy Protection in the subject of the email.

II. Itemisation of data processing operations
This section of the data privacy statement contains detailed information about the processing of personal data in the context of our services. The information is subdivided for greater clarity into certain functions in connection with our services. In case of the normal use of the services, different functions and therefore also different processing operations can be implemented consecutively or simultaneously.

1. General information about the data processing operations
The following applies to all the processing operations listed below, unless stated otherwise:

a. No obligation to provide personal data & consequences of failure to provide such data
The provision of personal data is not required by law or contract, and you are under no obligation to provide any data. We will inform you during the data entry process when personal information needs to be provided for the relevant service (e.g., by indicating “mandatory fields”). In cases where the provision of data is required, the consequence of not providing data will be that the service in question cannot be provided. Otherwise, failure to provide data may result in our inability to provide our services in the same form and quality.

b. Consent
In various cases, you may also grant us your consent to the further processing of data (or some of the data, where applicable) in connection with the operations listed below. In this case, we will inform you separately in connection with the submission of the respective declaration of consent about all the procedures and the scope of the consent and about the purposes which we pursue in these processing operations. The processing operations based on your consent are therefore not listed again here (Art. 13, subs. 4, GDPR).

c. Transfer of personal data to third countries
When we send data to third countries, i.e., countries outside the European Union, the data are then transmitted strictly in compliance with the statutory conditions of admissibility.
If the transmission of the data to a third country does not serve the purpose of fulfilling our contract with you, if we do not have your consent, if the transmission is not required for the establishment, exercise or defence of legal claims, and if no other exemption applies under Art. 49 GDPR, we will only transmit your data to a third country if in possession of an adequacy decision pursuant to Art. 45 GDPR or appropriate safeguards under Art. 46 GDPR.
One of these adequacy decisions is the Commission Implementing Decision (EU) 2016/1250 of 12.07.2016 on the “EU-US Privacy Shield” for the USA. The level of data protection is generally considered to be appropriate according to Art. 45 GDPR for transfers to companies which are certified under the EU-US Privacy Shield.
Alternatively or additionally, safeguards under Art. 46 subs. 2 c) GDPR through the conclusion of the EU standard data protection clauses adopted by the European Commission with the receiving body provide appropriate safeguards and an adequate level of data protection. Copies of the standard EU data protection clauses are available on the website of the European Commission.

d. Hosting at external service providers
Our data processing work is carried out to a large extent with the involvement of hosting service providers who provide us with storage space and processing capacities at their data centres and who also process personal data on our behalf according to our instructions. It may be the case that personal data are transmitted to hosting service providers in respect of all of the functions listed below. Our service providers process data in Singapore and Europe and follow PDPA regulations and standard EU data protection clauses as well as Swiss privacy laws.
The end-to-end-encrypted Microsoft Azure data centers used by our service provider are audited for ISO27001:2005, SSAE 16, and several other certifications. These data centers are located in Ireland and the Netherlands. They are constantly guarded to prevent unauthorized access and constructed to protect against environmental threats. All data in these data centers are handled under Swiss privacy laws.

e. Transmission to government authorities
We send personal information to government authorities (including law enforcement agencies) when required to fulfil a legal obligation to which we are subject (legal basis: Art. 6, subs. 1 c), GDPR) or when it is necessary for the assertion, exercise or defence of legal claims (legal basis: Art. 6, subs. 1 f), GDPR).

f. Period of storage
The time specified in the “period of storage” paragraph indicates how long we use the data for the purposes in any given case. At the end of this period, the data will no longer be processed by us but will be deleted at regular intervals, unless continued processing and storage are required by law (in particular, because it is necessary to fulfil a legal obligation or for the establishment, exercise or defence of legal claims) or unless you grant us extended consent.

g. Data categories
The category names listed below may be used for specific types of data in the following sections:
Account data: Login/user ID and password
Personal master data: Title, salutation/gender, forename, surname, date of birth
Address data: Street, house number, additional address lines (where applicable), postcode, city, country
Contact data: Telephone number(s), fax number(s), email address(es)
Login data: Information about the service via which you logged on; times and technical information on login, authentication and logout; data entered by you when logging on
Purchase order data: Ordered products, prices, payment and delivery information
Press mailing list usage data: Accreditation subject, accreditation time, approval of usage restriction/consent form, downloads of press materials
Newsletter user profile data: Opening of newsletter (date and time), contents, selected links, as well as the following information relating to the computer system accessing the newsletter: Internet Protocol address used (IP address), browser type, browser version, device type, operating system and similar technical information.
Access data: Date and time of visit to our service; the page from which the system accessed our site; pages visited during the session; session identification data (session ID), as well as the following information relating to the computer system accessing the service: Internet Protocol address used (IP address), browser type, browser version, device type, operating system and similar technical information.

2. Accessing our services
The passages below set out how your personal data are processed when you access our services (e.g., loading and viewing the website, opening the mobile website). We would point out, in particular, that it is impossible not to send access data to external content providers (cf. subsection b.) due to the technical processes involved in transmitting information over the Internet. The third-party providers are themselves responsible for the privacy-compliant operation of the IT systems which they use. The service providers are required to decide how long the data will be stored.

Purposes of data processing, legal basis, legitimate interests (where applicable), and period of storage
Data category: Access data
Intended purposes: Establishing connection, presenting contents of the service, detecting attacks on our site due to unusual activities, fault diagnosis
Legal basis: Art. 6, subs. 1 f), GDPR
Legitimate interest, where applicable: Proper functioning of services, security of data and business processes, prevention of misuse, prevention of damage through interference in information systems
Storage period: 7 years

Recipients of personal data
Recipient category: External content providers who provide content which is needed to display the service (e.g., images, videos, embedded postings from social networks, banner ads, fonts, update information)
Data concerned: Access data
Legal basis: Art. 6, subs. 1 f), GDPR; in case of transmission to the USA also Art. 45 GDPR in conjunction with the Commission Implementing Decision (EU) 2016/1250 of 12.07.2016 on the “EU-US Privacy Shield”
Legitimate interests, where applicable: Proper functioning of services, (accelerated) display of content
Recipient category: IT security service providers
Data concerned: Access data
Legal basis: Art. 6, subs. 1 f), GDPR
Legitimate interests, where applicable: Prevention of attacks through exploitation of security gaps / vulnerabilities

3. Newsletter subscriptions
The tables below show how your personal data are processed when you subscribe to a newsletter:

Purposes of data processing, legal basis, legitimate interests (where applicable), and period of storage
Data category: Email address
Intended purposes: Verification of the application (double opt-in procedure), sending of the newsletter
Legal basis: Art. 6, subs. 1 b), c) GDPR, in case of transmission to the USA also Art. 45 GDPR in conjunction with the Commission Implementing Decision (EU) 2016/1250 of 12.07.2016 on the “EU-US Privacy Shield”
Legitimate interest, where applicable:
Period of storage: 7 years
Data category: Personal master data
Intended purposes: Personalisation of newsletter
Legal basis: Art. 6, subs. 1 b), c) GDPR, in case of transmission to the USA also Art. 45 GDPR in conjunction with the Commission Implementing Decision (EU) 2016/1250 of 12.07.2016 on the “EU-US Privacy Shield”
Legitimate interest, where applicable:
Period of storage: 7 years
Data category: Login data
Intended purposes: Traceability of newsletter registration / confirmation / deregistration
Legal basis: Art. 6, subs. 1 b), c) GDPR, in case of transmission to the USA also Art. 45 GDPR in conjunction with the Commission Implementing Decision (EU) 2016/1250 of 12.07.2016 on the “EU-US Privacy Shield”
Legitimate interest, where applicable: Proof of successful newsletter registration / confirmation / deregistration
Period of storage: 7 years

Recipients of personal data
Recipient category: Newsletter distribution service providers
Data concerned: All data listed in 1.G.
Legal Basis: Processing on behalf of a controller (Art. 28 GDPR)
Data transfer to third country?: Yes, Singapore
Adequacy decision, where applicable (Art. 45 GDPR): Commission Decision (EU) 2016/1250 of 12.07.2016 on the so-called “EU-US Data Protection Shield” (“Privacy Shield”)

4. Application for Courage Institute conferences and Courage Institute account
The tables below set out how your personal data are processed in connection with an application process for your participation for one of our Courage conferences.

Purposes of data processing, legal basis, legitimate interests (where applicable), and period of storage.
Data category: Account data, personal master data, address data, contact data, login data, purchase order data, press mailing list usage data, newsletter user profile data, access data, application text. We only store information that is inputted by you or accepted by you.
Intended purposes: provided data is used by Courage to make decisions on a requested invitation to a Courage conferences
Legal basis: Art. 6, subs. 1 b), GDPR
Legitimate interests, where period of storage applicable: 7 years
Data category: contact data (email and name), personal data (gender, city, country, company, job title), application text
Intended purposes: provided data is used to run account and enable ticketing for owner of the account
Legal basis: Art. 6, subs. 1 b), GDPR
Legitimate interests, where period of storage applicable: 7 years

5. Participation in Courage conferences
The tables below set out how your personal data are processed in connection with your participation in one of our Courage conferences.

Purposes of data processing, legal basis, legitimate interests (where applicable), and period of storage
Data category: (a) pictures (conference (mood) pictures (b) contact data (c) personal data
Intended purpose: Participant registration, access control to conference venue, picture coverage of conference, basic statistics, speaker presentation
Legal basis: a)-c)Art. 6, subs. 1 b) and 1f) GDPR
Legitimate interest, where applicable: marketing purpose, documentation purpose
Period of Storage: 7 years
Data category: In case of participation as a speaker: name, biography (as provided by you), photo, appearance at conference (video/audio)
Intended purpose: marketing and documentation of Courage conferences
Legal basis: Art. 6 subs. 1 b), f) GDPR
Legitimate interest, where applicable: marketing purpose
Period of Storage: 7 years
Recipients of personal data
Recipient category: (a) Payment and ticketing service provider
Data concerned: (b) ticket category, personal data (name, company, title), contact data (email address)
Legal basis: (c) Data Processing (Art. 28 GDPR)
Legitimate interests, where applicable

6. Tracking
The passages below explain how your personal data are processed with the help of tracking technologies to analyse and optimise our services and to serve promotional purposes.
The explanation of the tracking methods also includes information on how to prevent or object to the processing of data.
Please note that this “opt-out” request, i.e., denial of consent to processing, is usually stored via cookies. If you use our services on a new end device or in a different browser, or if you have deleted the cookies set by your browser, you will need to reconfirm the refusal of consent.
The tracking methods presented here will only process personal data in pseudonymous form. No connection is made with a specific, identified natural person, i.e., the data are not merged with information which would reveal the identity of the person behind the pseudonym.

a. Tracking for the analysis and optimisation of our services and their use

(1) Purpose of processing
The analysis of user behaviour by means of tracking helps us to check the effectiveness of our services, to improve and adapt them to the needs of the users, and to correct errors. It also allows us to produce statistics on the use of our services (reach, intensity of use, surfing habits of users) – on the basis of uniform standard procedures – and thereby to obtain comparable figures across the market.

(2)  Legal basis of processing
In cases where we provide services under a contract, the tracking and the associated analysis of user behaviour are carried out in order to fulfil our contractual obligations. The legal basis for this processing of personal data is Art. 6, subs. 1 b), GDPR. The evaluation of information obtained through tracking is necessary in order to optimise the provision of services according to the contractual purpose and to ensure the greatest possible benefit for you.
Otherwise, i.e., in cases where services are not connected with a contract, the legal basis for this processing of personal data is Art. 6, subs. 1 f), GDPR. We hereby pursue the legitimate interest in providing attractive services as efficiently as possible on the basis of the information gained through tracking and marketing them in the best possible way.

(3) Explanation of individual tracking methods
Name of Mode of service operation:
Our services use Google Analytics, a web analysis service of Google LLC (“Google”). Google Analytics uses cookies that enable an analysis of your use of the website.
We use Google Analytics including the functions of Universal Analytics. Universal Analytics allows us to analyse the activities on our services across devices (e.g. for access via laptop and later via a tablet). This is made possible by the pseudonymous assignment of a user ID.
The information generated by the cookie about your use of the website is usually transferred to a Google server in the USA and stored there. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data. We have also added the code “anonymizeIP” to our Google Analytics services. This guarantees the masking (shortening of the last eight digits) of your IP address, so that all data is collected anonymously. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.
On our behalf, Google will use this information to evaluate your use of the services, to compile reports on activities within the framework of the services and to provide us with further services associated with the use of the services and the Internet.
The data transferred and linked to cookies or user IDs will be deleted after 26 months. Data whose retention period has been reached is automatically deleted once a month.

Option of preventing processing (opt out):
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of our services.
You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=de. This plugin is provided by Google; please note that we cannot verify or control its functionality.
As an alternative to the browser add-on, especially for browsers on mobile devices, you can also prevent Google Analytics from collecting data by clicking this link. An opt-out cookie is set that prevents future collection of your data when you visit the services. The opt-out cookie is only valid in this browser and only for the respective website and is stored on your device. If you delete the cookies in this browser, you must set the opt-out cookie again.
To prevent Universal Analytics from collecting data across different devices, you must opt-out on all used systems.
Data transfer to third country? Yes, USA & Singapore
Adequacy decision, where applicable (Art. 45 GDPR): Commission Decision (EU) 2016/1250 of 12.07.2016 on the so-called “EU-US Data Protection Shield” (“Privacy Shield”)
Appropriate guarantees, where applicable (Art. 45 GDPR):

III. Rights of data subjects

1.   Right to object
If we process your personal data for direct marketing purposes, you have the right to object at any time to the processing of personal data concerning you for such marketing with future effect, which includes profiling to the extent that it is related to such direct marketing.
You also have the right, at any time with future effect and for reasons relating to your particular situation, to object to the processing of personal data concerning you which is based on Art. 6, subs. 1 e) or f), GDPR, including profiling based on these provisions.
The right to object may be exercised free of charge.

2. Right of access
You have the right to obtain confirmation from us as to whether or not personal data concerning you are being processed and, where that is the case, receive information of the personal data and the other information processed.

3. Right to rectification
You have the right to obtain from us the rectification of inaccurate personal data concerning you without undue delay (Art. 16 GDPR). Taking into account the purposes of the processing, you have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

4. Right to erasure (“right to be forgotten”)
You have the right to obtain from us the erasure of personal data concerning you without undue delay if one of the reasons listed in Art. 17, subs. 1, GDPR is applicable and the processing operations are not required for one of the purposes approved in Art. 17, subs. 3, GDPR.

5. Right to restriction of processing
You are entitled to obtain from us the restriction of the processing of personal data if one of the conditions laid down in Art. 18, subs. 1 a) to d), GDPR is met.

6. Right to data portability
Under the conditions set out in Art. 20, subs. 1, GDPR, you have the right to receive the personal data concerning you which you have provided to us, in a structured, commonly used and machine-readable format and the right to transmit those data to another controller without hindrance on our part. In exercising your right to data portability, you have the right to have the personal data transmitted directly by us to another controller where technically feasible.

7. Right to withdraw consent
If the processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

8. Right to lodge a complaint
You have the right to lodge a complaint with the supervisory authority responsible for our company. The supervisory authority responsible for our company is:
Personal Data Protection Commission, 10 Pasir Panjang Road, #03-01 Mapletree Business City, Singapore 117438
Or contact us directly under: privacy@courage.sg

Imprint

Published by Courage International Pte. Ltd.

UEN: 201015872K, Incorporated in the Republic of Singapore